Stop blaming the person. Start auditing the process.
In my two decades as a Communication Catalyst, I’ve observed a recurring leadership trap: When a deadline is missed or a quality standard falls, the first instinct is often to point at the worker.However, a truly proficient leader knows that 85% of problems are usually rooted in the system, not the individual.The Diagnostic GapFinding a […]
The Most Dangerous Burnout in Your Organization Isn’t Where You Think.
While the corporate world has been obsessing over “Quiet Quitting” at the associate level, a much more silent and systemic crisis has been brewing: The Quiet Quitting of Middle Managers.We often call it the “Sandwich Effect,” but for those living it, it feels like being stuck between a hammer and an anvil.On one side, they […]
Erasing Unwritten Policies
I recently stepped into an organization to conduct a Training Need Analysis (TNA), expecting to find gaps in technical skills or software proficiency. But as I sat down with the teams, I realized I wasn’t looking at a “skills” problem—I was looking at a culture problem hidden in plain sight.What I witnessed was a series […]
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